This website is owned and operated by Bella Casa. Throughout the site, the terms “we”, “us” and “our” refer to Bella Casa. Bella Casa offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all term, conditions, policies and notices stated here. If you have any questions about these terms and conditions or if you have any comments or complaints about our service or website, you can contact us at: info@bella-casa.co.uk
1 The Contract between the customer & Bella Casa Interiors:
Bella Casa’s purpose is to make the purchase, delivery and, if needed, returns of products as simple and stress-free as possible. We must receive payment of the whole of the price for the goods that you order before your order can be accepted and shipped. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide on your website order. Our acceptance of your
order brings into existence a legally binding contract between us. If an item is out of stock you will be informed and offered an alternative if one is available. You will also be advised when the product will be back in stock. Orders received will be processed for despatch within 48 hours, subject to confirmation of payment and stock availability.
2 Ownership of Rights:
All rights, including copyright, and imagery in this website are owned by or licensed to Bella Casa. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose. Some images on the website belong to our customers and have been included with the permission of the image owner. If you would like to request to use any of the images on our website, please contact info@bella-casa.co.uk
2a What we collect
We may collect the following information:
- Name
- Contact information including email address
- Demographic information such as postcode
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or post. We may use the information to customise the website according to your interests.
3 Accuracy of content:
We have taken care in the preparation of the content of this website, in particular toensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. Any weights, dimensions and specifications given about the goods are approximate only and are used within our shipping parameters to calculate shipping costs. Colours displayed on our product photographs can differ on mobile, laptop and PC screens. Please be aware that customer photographs shown in our listings may include filters which change the colour appearance**
4 Making a Purchase and Availability:
Making an online purchase at Bella Casa is secure and available 24 hours a day, 7 days a week. Simply browse our online shop and add any items you wish to
purchase to your shopping bag after confirming the quantity. When you have finished your shopping, just click on “checkout” and fill out the few
details needed to complete your order. Please ensure that all fields marked with an asterisk * are completed, otherwise you will be unable to complete the checkout.
Goods ordered on ‘pre-order’ will be allocated to you as soon as they arrive in stock. Expected delivery date on these items is approximate and we are largely governed by suppliers timescales on these items. We aim to deliver pre-order items within 2-3 days of these items arriving in our warehouse. This does not affect your statutory rights and you are able to cancel items on pre-order at anytime before they are shipped. Once shipped you will receive an email to confirm.
4a Promotional Codes / Discount Codes:
Only one promotional offer or discount code can be used at any one time and any Promotion Codes are not valid during Sale Periods or on items in our Sale Room. All promotional codes remain the property of Bella Casa and we reserve the right to stop or remove a promotion at any time without prior warning.
5 Acknowledgement and Processing of your order:
You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.
6 Mistakes when Ordering:
If you make an error when ordering don’t hesitate to contact us to make changes before your order is sent to picking in-store. Once the order has been picked and processed to deliver it is unlikely that we will be able to make changes.
7 Product Pricing & Description:
We aim to ensure that all the details, prices and descriptions of products on our website are accurate when they are entered onto our website. However, there may
be the odd occasion when the information on the website at any given time may not precisely reflect the position exactly at the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information. We take every care to ensure that the description and specification of our products are correct at the time of going live. Description and product information on our website are solely to provide an idea of the goods they describe and do not form part of the contract between you and us and are not intended to be binding.
The prices payable for goods that you order on our website are in £s sterling. All prices are inclusive of VAT at the current rates and are correct at the time of entering information. Prices exclude delivery and this is calculated at checkout and is based on weight, fragility and size.
8 Payment terms:
Payments are processed via our payment processing merchant StripeUK. All card information is encrypted using the latest secure technology and passed directly to StripeUK for authorization. No credit card information is stored on the Bella Casa server at any time.
We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.
9 Delivery charges:
Delivery charges are set out within our terms and conditions.
9.1 We will deliver the goods to the address you specify for delivery in your order.
Please ensure the address and postcode is correct at the time of ordering. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and dependent on our courier service. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
9.2 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
9.3 Before placing an order, please measure carefully to ensure that your furniture will fit into the room it’s intended for and that it will also fit through any passages, access gates, stairwells, landings and internal doors. we cannot be held accountable for furniture that doesn’t fit. Should it not fit and has to be returned to us we will charge return costs to the value we paid for your delivery. Please note this will not be the same day as our drivers are booked on specific routes and will need to be allocated a new job.
9.4 Prior to your delivery, please ensure the route is clear and free from obstructions such as pictures and ornaments.
10 Risk and Ownership:
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.
11 Cancellation Rights:
We hope that you will be delighted with your order, however there may be an occasion where you need an exchange or a refund.
11.1 If you are a UK/EU consumer, you have the legal right, under the Consumer
Protection (Distance Selling) Regulations 2000 to cancel your order within fourteen days following your receipt of the goods or the date on which we begin provision of the services.
11.2 Damaged or incorrectly supplied products: You should check all products you
receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation and inform us (by post, phone or e-mail only) within fourteen days of delivery. You must return the products to us as soon as possible (within fourteen days of receipt of your order) after informing us that the products are damaged or have been incorrectly supplied.
Please note that we will not accept the return of any damaged or incorrectly supplied products where you fail to notify us of this within fourteen days of receiving them.
Before returning items you must contact us by email with details of your order, request for refund or exchange and we will be able to authorise the return of your goods. On receipt of your returns we will process your refund or exchange within 5-7 working days. If an exchange is required this may take longer if we need to order in the necessary replacement items.
11.3 Return of Unwanted Items: If you want to cancel products that are not damaged
or incorrectly supplied, then you must inform us of this within fourteen days, starting the day after you receive the order. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned at your cost, securely packaged within fourteen days of receipt of your order. It is the customers responsibility to return items to us in secure and suitable packaging. We will be unable to process your return if unwanted items are returned to us damaged. Unfortunately, we will not refund shipping costs for unwanted items.
12 Cancellation of your Order by Us:
12.1 We reserve the right to cancel the contract between us if:
12.1.1 we have insufficient stock to deliver the goods you have ordered;
12.1.2 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
12.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.